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Terms &
Conditions |
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We can now offer you SECURE
ONLINE ORDERING using SSL 128 bit encryption and accept the following Major cards :- |
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Our Guarantee.
All purchases are covered by our 7 working days exchange or money back
guarantee, should you wish to change your
mind or do not require the goods for whatever reason. This procedure
complies with the Distance Selling Act 2000.
The Seven day period means working days i.e. excludes Saturday and Sundays
and takes effect immediately after
customer takes receipt of goods.
This 7 day guarantee is subject to the following conditions :-
1. The goods are returned unused, not damaged, and in the original packaging
and accompanied with the receipt or
invoice supplied and returned to Freedom Motorhomes Ltd, where upon receipt of goods a refund or exchange will be offered
to you in full.
2. Carriage costs in returning the goods remain the responsibility of the
purchaser.
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Faulty /Damaged Goods/
Missing Items.
Upon taking delivery of the goods, we advise that you examine them
thoroughly, and should they appear to be faulty or
damaged or that some components are missing, you must inform and advise us to the problem within
48 hours of receipt.
If you do not intend to use the goods for a period of time after receipt, we strongly urge you to check them even so , as
we cannot accept complaints about damaged or faulty goods thereafter. Although
we endeavour to try to ensure your
purchase arrives with you on time and intact, we will not accept responsibility for any costs incurred through
late delivery
or from incomplete or damaged goods as a result of being in transit.
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Returns.
We must be fully informed of any goods that you wish to return to us. We
will not accept any goods without prior
notification. Carriage charges are non refundable unless the goods are faulty or not fit for the purpose as
stated in
The Sale of Goods Act. We can arrange collection for you through our own carriers if the goods are faulty or damaged
or not fit for their purpose. Carriage costs on all other goods returned, remain the responsibility of the purchaser.
However we can arrange collection subject to a charge. Please telephone for quotation.
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Guarantee.
All our products are guaranteed for 12 months against manufacturing defect
except where otherwise stated. We reserve the
right to inspect the goods during this period of time and will arrange to have the goods repaired or
replaced if found to have
developed a manufacturing defect.
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Prices.
All prices of goods for sale on this web site are inclusive of Vat,
currently at 17.5% and carriage is charged at applicable
rate. Carriage costs are for the UK only, all other countries should email the office for a
quote. We reserve the right to
amend prices at any time.
If carriage on an item or items exceed the quoted price we will contact you before shipping the goods.
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Payment.
Payment of goods can be made securely by Visa/Mastercard/Amex/Switch/Solo/Delta
or by forwarding a cheque to us for
the correct amount, whereon the goods will be despatched to you after the cheque has been cleared ie 5 working
days
after receipt, subject to availability.
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Delivery Times/Availability.
Whilst we make every effort to despatch the goods to you as quickly as
possible, subject to availability, we cannot
guarantee exact delivery dates. It is your responsibility to order the goods in plenty of time, should you
require them
for any specific purpose. In the event of the goods not being available, we will inform you and offer you a substitute
alternative if possible.
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Specification/Description.
We have endeavoured to try to be as accurate in the description and
specification of the goods displayed within this
web site. However, specifications of some products may change form time to time as a result of
manufacturer
modification.
No guarantee is given or implied that goods will be absolute in every detail
of the description or illustrations as seen.
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Statutory Rights.
The above terms and conditions do not effect your statutory rights as a
consumer.
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